Is this just phone answering?
No — answering is where it starts, because the call is where everything in a clinic begins. Every answered call becomes a structured record, and that record powers the rest: refills, follow-ups, reminders, and eventually a practice that runs on its own data.
Can we start with just after-hours?
Yes. Most clinics start with after-hours or overflow coverage and expand from there. Vetra earns the front line one shift at a time.
Do we need to change our PIMS?
No. Vetra works alongside your current system and writes into it. Nothing gets replaced.
What happens on a true emergency?
Vetra detects it, transfers immediately to your on-call line or the nearest open ER, and sends the full triage context ahead — so nobody repeats themselves at 3 AM.
How do we start?
A 15-minute call. We learn how your clinic handles calls today, then set Vetra up around your process — usually live within a week.